Refund policy
At Miraeclat, we want you to shop with confidence. We are committed to providing a transparent return and refund process.
Please review the following policy before making a purchase.
1. 30-Day Return Policy
We accept eligible return requests within 30 calendar days of the date your order is delivered.
Returns may be requested for reasons including:
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Damaged or defective items
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Incorrect items received
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Change of mind
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Items that do not meet your expectations
For change-of-mind returns, items must meet the following conditions:
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Items must be unused and unworn.
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Items must be in their original condition.
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Original packaging and included accessories must be returned.
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Proof of purchase or an order number must be provided.
2. How to Request a Return
To request a return, please email support@miraeclat.com.
Include your order number, the item you wish to return, and your reason for requesting a return.
For damaged, defective, or incorrect items, please provide clear photos showing the issue.
Our customer service team will review your request and provide return instructions.
Please contact us before sending any item back to ensure your return can be properly identified and processed.
3. Return Address
Our return destination is located in Hong Kong.
Return Address:
S&O SKY OCEAN LIMITED
Room 1801, Easey Commercial Building
253–261 Hennessy Road
Wan Chai, Hong Kong
Customers returning products from the United States should be aware that their return shipment will be international.
Please contact our customer service team before shipping your return.
4. Return Shipping Costs
Change-of-Mind Returns
Customers are responsible for return shipping costs when returning items due to personal preference, incorrect size or color selection, or a change of mind.
For United States customers, return shipping to Hong Kong is international shipping.
Customers are responsible for the applicable international return shipping fees and any associated customs charges for change-of-mind returns.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us with your order details and supporting photos.
For verified cases, Miraeclat will provide an appropriate refund or replacement.
If a return is necessary for a verified damaged, defective, or incorrect item, Miraeclat will cover the required return shipping costs.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days after approval.
Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.
For change-of-mind returns, original shipping charges are non-refundable unless otherwise required by applicable law.
6. Exchanges
If you would like to exchange an item, please contact us at support@miraeclat.com.
Exchanges are subject to product availability and the condition of the returned item.
If a direct exchange is unavailable, our customer service team will explain the available return and refund options.
7. Order Cancellations
If you need to cancel an order, please contact support@miraeclat.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before shipment.
Once an order has shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.
8. Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos.
We will review the issue and work with you toward an appropriate resolution.
9. Contact Us
For return, refund, or exchange questions, please contact:
Miraeclat
Operated by S&O SKY OCEAN LIMITED
Email: support@miraeclat.com
Business and Return Address:
Room 1801, Easey Commercial Building
253–261 Hennessy Road
Wan Chai, Hong Kong
Website: https://miraeclat.com/